How to Withdraw

Well Done. You're a winner and now we promise to process your cash-in as quickly as possible.

To make a withdrawal follow the steps:

• Login to your Grand Mondial account
• Click on the Bank button
• Click on the Withdrawal button
• Enter the amount you wish to withdraw in the box.

You can now check the status of your withdrawals at any time by clicking on the Cashcheck icon in the casino software.

Please note that the minimum withdrawal amount is $50.00.

You can reverse a withdrawal (or portion there-of) back to your gaming account within 24 hours after you've requested your original withdrawal. Simply click the REVERSE WITHDRAWAL TAB in the casino software. Your withdrawal is sent to our processing department after the 24 hour reverse withdrawal period has elapsed. You are notified by Email once your Cash Out Request has been completed and the funds have been transferred to you.

It is our policy to refund withdrawals to the same account or mechanism that the original purchase was made, up to the value of your original deposits. However, not all purchase mechanisms facilitate refunds of cash withdrawals and in such cases balances will be paid to the payment option of YOUR choice (see Withdrawal Options).

Please note: When a customer makes their first cash-in, a large withdrawal or changes to payment options, Grand Mondial reserves the right to use security measures to ensure you are the rightful recipient of the funds. This is for casino player protection and may require you to send documentation (utility bills, copy of ID, Copy of credit card used to effect purchases). We may ask you sign a list of your previous purchases to your Grand Mondial Account. Again, these measures protect your money and your privacy, but may result in small delays of receiving your money. We apologize for any inconvenience this may cause and will make every attempt to keep the process short.

Should you have any queries about the status of your cash out, please contact one of our Customer Support agents.