Who We Are
Welcome to the world of Grand Mondial!
My name is Frank Thompson and I am the Casino Manager at Grand Mondial. I would like
to take a moment to tell you a little about our operation.
Although we are fairly new in comparison to our big competitors our management team
is made up of seasoned online and land-based casino veterans with more than 55 years
combined casino experience.
At Grand Mondial we believe it is not the age of the casino that's important; it's
the quality of the service you receive, hence we hold the relationships we have
with our customers in the highest possible regard.
We are proud to offer one of the largest online casinos in the world with over 300
games. Our mission is to redefine, build and grow an unparalleled world-class casino
experience - nothing short of exceeding your expectations.
We have 5 core customer service beliefs which make YOU the centre of our universe.
1) Casino Action
2) Huge Wins
3) Service Hospitality
4) Unbreakable Trust
5) Security and Privacy
Casino Action
Using our 55 years of industry experience we have assembled the largest selection
of casino slots and games with over 300 unique gaming products - only a click away!
Grand Mondial also provides you with the most exciting promotions around so your
casino action lasts longer and takes you to new highs.
Huge Wins
Our casino is powered by the most trusted online games provider in the world: Microgaming.
What does this mean for you? This means you have a shot at record breaker online
progressive jackpots. That's right, Microgaming progressive games hold the world
record for the largest and most frequent jackpots ever, therefore our games have
given away more progressive jackpots than any other online company. We bring these
record sized jackpots directly to you, so come find out why Grand Mondial is known
for Big Wins, More Action!
Service Hospitality
Providing the best customer service starts with listening. Our casino support agents
can be reached 24/7/365 through a number of convenient methods: Toll-free numbers,
Instant Live Chat, and super-quick email response allow us to provide the comfort
of having help whenever you need us! Our goal is to build personal relationships
with our customers and treat you like one of the family. Our service philosophy
is supported with our Grand CLUB Mondial and cashback rewards - conveniently available
at your fingertips.
Unbreakable Trust
Grand Mondial is licensed by the Kahnawake Gaming Commission of the Mohawk Territory
of Kahnawake, Canada. We operate our casino under Kahnawake guidelines having passed
an in-depth investigation of our management team and financial stability. Our casino
is reviewed monthly by independent auditors and we publish the payout percentages
of our games on our website. We encourage our players to view these reviews at any
time.
Security and Privacy
Show you the money! We hear you loud and clear, so we make sure your purchases and
cash-ins hassle free. We offer a variety of convenient deposit options and your
financial integrity is never compromised. We use the latest and most effective 128-bit
SSL encryption software available to ensure your privacy and safety. Your personal
details are always under our protection and will never be sold.
Welcome to Grand Mondial- the future of Global Gaming!
Casino Manager