Responsible Gaming
We feel responsible to our customers to provide an enjoyable and safe gaming experience
at Grand Mondial. Occasionally, a customer has a problem controlling their gambling
time and money and we try to help as we can in these rare situations. We subscribe
to the beliefs of several problem gambling organizations including Gamblers Anonymous,
GamCare and the National Association on Problem Gambling. From their teachings,
we provide our customers with direction. This is a sensitive topic, but one that
we take very seriously.
In order to assist our players in gambling responsibly, we provide a range of options:
Self-exclusion
At a customer’s request we will close their account. During this period of
self-exclusion we will not distribute any promotional emails and we prevent new
accounts being opened using all means possible.
To use our self-exclusion option, please email us at support@grandmondialsupport.com
Control Guidelines
Most people gamble within their means, but for some it spirals out of control. In
order to help you keep control, please remember the following:
- Only gamble what you can afford to lose
- Gambling should entertainment and not used as a way to make a living
- Avoid chasing losses
- Keep track of the time and amount of money you spend gambling
- Use deposit limits and time limits to control yourself
- If you need to talk to someone about problem gambling then contact Gamblers Anonymous,
GamCare, or the National Council on Problem Gambling
- We have provided links and toll free numbers below for your convenience.
Twenty Questions Compulsive Gambling Test
Do you or someone you care about have a problem? If you are concerned that gambling
may have taken over your or someone else's life then the following questions may
help you find out. Ask yourself the following:
- Did you ever lose time from work or school due to gambling?
- Has gambling ever made your home life unhappy?
- Did gambling affect your reputation?
- Have you ever felt remorse after gambling?
- Did you ever gamble to get money with which to pay debts or otherwise solve financial
difficulties?
- Did gambling cause a decrease in your ambition or efficiency?
- After losing did you feel you must return as soon as possible and win back your
losses?
- After a win did you have a strong urge to return and win more?
- Did you often gamble until your last dollar was gone?
- Did you ever borrow to finance your gambling?
- Have you ever sold anything to finance gambling?
- Were you reluctant to use "gambling money" for normal expenditures?
- Did gambling make you careless of the welfare of yourself or your family?
- Did you ever gamble longer than you had planned?
- Have you ever gambled to escape worry or trouble?
- Have you ever committed, or considered committing, an illegal act to finance gambling?
- Did gambling cause you to have difficulty in sleeping?
- Do arguments, disappointments or frustrations create within you an urge to gamble?
- Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
- Have you ever considered self destruction or suicide as a result of your gambling?
Most compulsive gamblers will answer yes to at least seven of these questions.
GAMCARE is the National Association in the U.K. addressing the social impact of
gambling.
GamCare: 020-7378-5200
www.gamcare.org.uk
GAMBLERS ANONYMOUS is a fellowship of men and women who share their experience,
strength and hope with each other that they may solve their common problem and help
others to recover from a gambling problem.
Gamblers Anonymous: 1-213-386-8789
www.gamblersanonymous.org
THE NATIONAL COUNCIL ON PROBLEM GAMBLING is a national advocate for programs and
services to assist problem gamblers and their families. The mission of the NCPG
is to increase public awareness of pathological gambling, ensure the widespread
availability of treatment for problem gamblers and their families, and to encourage
research and programs for prevention and education. The National Council is neither
for nor against legalized gambling. Their primary concern is to help problem gamblers
and their families.
National Council on Problem Gambling: 1-800-522-4700 www.ncpgambling.org
Underage Gambling
The legal age for gambling on Grand Mondial is 18 years or older. Do not leave unattended
children around your computer while you are using our software and keep your account
number and password confidential. In order to protect your children from being exposed
to gambling on the internet, we urge you to password protect your casino account,
and to make use of software to prevent your children from accessing inappropriate
material.
For more information on this, please click here to visit Net Nanny to prevent underage gambling
from you computer.